Privacy Policy
Last updated:
1. Introduction
Welcome to Hibachi Now ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://hibachinow.com or book our hibachi catering experiences.
This policy also covers member accounts. Choices about promotional messages are separate from signing in.
2. Information We Collect
We collect information needed to provide bookings, operate member accounts, communicate updates, and maintain website security.
Personal Information
- Name, email address, phone number, and other contact details
- Delivery address and location data
- Order preferences and dietary needs
- Payment information processed through secure providers
- Member account details and sign-in information
Technical Information
- IP address and device details
- Browser type and operating system
- Cookies and similar technologies
- Pages viewed and time spent on the site
- Referral source and browsing behavior
3. How We Use Your Information
We process your data to fulfill orders, keep you informed, enhance our service, and meet legal requirements.
- Process and fulfill hibachi orders
- Provide customer service and support
- Send confirmations, booking updates, reminders, and customer support messages
- Send promotional messages only when allowed by law and based on your consent preferences
- Analyze usage patterns and optimize the website
- Protect against fraud and comply with applicable laws
5. Data Security
We implement technical and organizational safeguards—SSL encryption, vetted payment processors, and secure storage. While no system is perfect, we constantly strengthen our defenses.
7. SMS Messaging and Consent
If you provide your phone number when booking and agree to our booking terms, you consent to receive text messages from us about your inquiry, booking, reminders, schedule changes, and customer support.
- Message frequency may vary
- Message and data rates may apply
- Reply STOP at any time to opt out
- Reply HELP for assistance
- SMS consent is not sold or shared with third parties or affiliates for their own marketing or promotional use
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
8. Your Rights and Choices
Depending on your location, you can request access, correction, deletion, portability, restriction, or object to processing of your personal information.
Contact us below to exercise any of these rights.
9. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
We retain member account information while needed to operate your account. Deletion requests are subject to identity verification and any continuing need to retain booking, transaction, security, or legal records.
10. Children's Privacy
Hibachi Now does not knowingly collect data from children under 13. If you believe we have collected such information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
12. Changes to This Privacy Policy
We may update this policy periodically. We will post the revised policy on this page with an updated date.
13. Google Sign-In
Google sign-in is optional. We receive your Google account identifier, email address and verification status, and available name and profile picture URL. We store these details to create or access your member account, fill missing profile details, display your avatar, and secure your account. An existing account may be linked after any required verification.
We do not receive your Google password or request access to Gmail, Drive, Calendar, or Contacts. We do not sell Google sign-in information or use it for targeted advertising. We share it only with providers supporting these account functions or as needed for security or legal obligations, in accordance with the Google API Services User Data Policy.
Hibachi Now and Hibachi Lit share member sign-in, so the authorization screen may show Hibachi Now. Google provides sign-in and hosts profile images under its own privacy policy. We validate the sign-in token without keeping it as an ongoing credential; our own cookies maintain your session.
You can remove the connection in your Google Account settings. This does not delete your member account, end an existing session, or cancel a booking. Contact us below to request removal of the association or deletion of account and profile data, subject to the Data Retention section.
14. Contact Us
If you have questions, requests, or concerns about this policy, please reach out to us:
Email: support@hibachinow.com
Phone: (954) 849-9286
